Hospital Quality Indicators

Hospital Quality Comparisons

When it comes to making health care decisions, it is important for you to have useful information from trusted sources. Orlando Health supports efforts to make hospital comparison data as available to the public as possible. We provide the following information as a service to you as you begin the journey of choosing health care services.

Many of the methods below focus on a hospital's ability to provide the best care for certain types of patients the most often. This can be difficult to measure because each patient's case is different and outcomes can not always be predicted. In addition, the collection of data for health care facilities is a challenging, continuously changing science. Therefore it is important to compare as many quality measurement types as possible so as to form the most complete picture of a hospital's total quality of care before making a final decision.

1) AHCA - In the state of Florida, the Agency for Health Care Administration (AHCA) champions accessible, affordable, quality health care for all Floridians. Their consumer website includes performance data and information on selected medical conditions and procedures in Florida's short-term acute care hospitals and ambulatory (outpatient) surgery centers. Learn more at

2) JCAHO - The Joint Commission on Accreditation or Healthcare Organizations (JCAHO) is an independent, not-for-profit organization that evaluates and accredits more than 15,000 health care organizations and programs in the United States. The Joint Commission's hospital comparisons are based on quality improvement goals being met in 10 "core measure" areas such as pneumonia and heart failure. Learn more at

3) Hospital Compare - Hospital Compare was created by the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS) along with the Hospital Quality Alliance (HQA). The HQA was founded to support the reporting of hospital quality of care. The HQA counts among its members organizations that represent consumers, doctors, employers, hospitals, accrediting organizations and Federal agencies.

Hospital Compare uses quality measures to determine how often hospitals provide recommended care to obtain the best results for most patients. Measures include treatment for a heart attack, heart failure, pneumonia, or having surgery. Visit the Hospital Compare website at

4) Patient Satisfaction Surveys - The Picker Institute, an organization dedicated to the advancement of patient-centered care, created "dimensions of care," areas of service opportunity that are most important to patients during a hospital stay. Orlando Regional Healthcare has used the Picker Institute's dimensions of care to develop a patient satisfaction survey tool to obtain patient feedback. The dimensions of care include areas such as patient's physical comfort, patient safety, and coordination of care.

Our Commitment to Regional Perinatal Intensive Care Center Standards

Winnie Palmer Hospital for Women & Babies participates in the Florida Department of Health’s Regional Perinatal Intensive Care Centers (RPICC) Program. RPICC is a regionalized health care delivery system designed to deliver optimal medical care to high-risk pregnant women and a full range of neonatal intensive care services. Winnie Palmer Hospital annually participates in a comprehensive programmatic review to assure compliance with RPICC Program standards, rules, and contractual requirements. The nurse staffing component of this comprehensive review reflects Winnie Palmer Hospital’s achievement of nurse staffing goals.