Let’s Meet Your New Baby Together
No matter what your role is in helping a family grow, you'll find caring, compassionate people at Winnie Palmer Hospital for Women & Babies. Our goals are providing a safe delivery and the best experience possible for your baby and your family.
We help all kinds of families welcome new babies; each year we're proud to help more than 14,000 babies come into this world. And for those infants who need extra care, our hospital has one of the nation’s largest and most successful neonatal intensive care units (NICU) units.
Getting Ready for Baby
Preparing for a new baby is a joyous and exciting time. But it can feel overwhelming, too. That's why we're with you every step of the way to help you get ready for your baby's delivery. Knowing what to expect when you arrive at the hospital can help ease any worries or concerns you might have. Here are a few ways to help make the process go smoothly:
Verify Insurance Coverage
Check with your health insurance plan ahead of time to verify that we're a participating facility in your plan. If your insurer can't locate Winnie Palmer Hospital for Women & Babies in their network, ask them to check the network status of Orlando Health. Winnie Palmer Hospital is a part of Orlando Health and carries the same network status as all other Orlando Health facilities. You can also check our list of participating health
You will also want to verify if Anesthesiologists of Greater Orlando, our epidural and anesthesia care providers, are in your health plan network.
Filling out forms will be the last thing on your mind when your child is about to arrive. That's why we make it easy to pre-register online or in person anytime during pregnancy.
It’s easy, quick and secure to pre-register online. When you register online, most of your paperwork will be complete when you come to the hospital to have your baby. At that time, we'll have you verify your pre-registration information and sign authorization forms.
Pre-Register in Person
You can pre-register in person without an appointment at the Winnie Palmer Hospital Patient Business Department on the first floor. When you come, please bring photo identification and your insurance card. The office is open from 8 am and 4:30 pm Monday – Friday; our busiest hours are from 11:00 am— 4:30 pm.
When you pre-register, you can also schedule a tour of our birth suites and service amenities with our Concierge Services department. Let our Patient Business staff know you'd like to schedule a tour or call Concierge Services at 321.843.1130.
If it's more convenient, you can schedule a tour during regular business hours and pre-register when you come for the tour. Plan on arriving an hour before your tour, and bring your insurance card and photo identification card.
If you have any questions about pre-registration, call 321.843.1800.
Create Your Birth Plan
Your baby’s birth is one of the most precious and unique moments in your family’s life. Whether you're birth parents, a surrogate, or intended parents, a birth plan gives you the opportunity to create the kind of birth experience you want and clarify your preferences. Our checklist includes options available at our facility before, during and after delivery. Download our free birth plan and discuss your preferences with your obstetrician or midwife.
What to Pack for the Hospital
Babies like to set their own delivery schedules. It’s a good idea to have your hospital bag packed, so you're ready to go when your baby's ready to come. Here's a list of things we recommend you pack:
For Birth Mom:
- Insurance provider card
- Birth plan
- Notes on past medical history and surgical history, including any allergies you may have and a list of medications or supplements that you take at home
- Important phone numbers, such as pharmacy where get your prescriptions filled, your new baby's doctor (pediatrician or family practitioner), family and friends you want to keep updated
- Advanced directives and living will, as desired
- Prenatal records
- Comfort items, such as a pillow from home
- Personal hygiene items, such as toothbrush, toothpaste, mouthwash, comb and brush, deodorant, make-up
- Glasses and contact lenses
- Robe and slippers
- Lip balm
- Labor support aids, such as massage lotion or a birthing ball
- Loose clothing to wear home
- A comfortable support bra and if breastfeeding, a nursing bra with pads
- Watch with a second hand
- Camera or video camera*
- Books or magazines
- Car seat (keep the car seat in your car)
- An outfit to wear home
- An outfit for baby pictures, if desired
- Baby book
- Receiving blanket
- Baby wipes
* Video recording is permitted only at selected times with the permission of the doctor. It's the hospital's policy that deliveries cannot be videotaped. If you have any questions or concerns, please speak to your nurse or doctor.
What Happens When We Arrive?
If you think you’re in labor or need to be examined, your doctor may tell you to go to the hospital. Here are answers to frequently asked questions about what happens when you get to the hospital:
Where Do We Park?
Free parking is available in the parking garage next to the hospital on Miller Street. A garage attendant is on staff 24 hours a day and can provide an extended-stay parking pass if you need one. Valet parking is also available for a nominal fee and is located at the front entrance of the hospital.
Where Do We Check In?
Check in at the Women’s Triage Unit located at the hospital's Miller Street entrance. Family and guests check in at the main security desk on the first floor and receive a visitor’s badge, which they must wear at all times.
All expecting patients are evaluated in the Women's Triage Unit; women in labor or having problems are evaluated first. During your evaluation, you may have one other person with you. Other family members can get a pager and be notified to check with the reception desk for updates on your condition.
What Can I Expect During Labor and Birth?
Your comfort during labor and delivery is important. That's why we've created a warm and welcoming environment that's soothing and healing. Because Winnie Palmer Hospital is part of Orlando Regional Healthcare, you can expect a full range of the most advanced services available—all delivered with personalized attention and compassion. Our specialized labor and delivery experience offers:
- 30 specially designed birthing rooms that accommodate the entire birth process from labor through delivery
- Anesthesia and an in-house anesthesiologist available 24/7 with a variety of pain-relieving options
- Your choice of support people who can be present and take an active role in labor, birth, postpartum and newborn care
- Amenities such as birthing balls, hydro tube and squatting bars to assist you in labor.
While you're waiting for evaluation at the Women's Triage Unit, you may have one support person with you. We know you may have family or friends who are excited to be part of the baby's birth. We provide pagers for other visitors so we can notify them to check with the reception desk for updates on your condition. The globe area on the first floor is a comfortable waiting area, with easy access to our gift shop, cafeteria and outside seating area.
We know siblings are anxious to meet the new baby too. That's why we welcome children, along with adult visitors in the labor and delivery room throughout your stay. (Children under 16 are not permitted to stay overnight.) All visiting children need a supervising adult with them who's not your support person.
Our Labor and Delivery department admits patients 24 hours a day, seven days a week, including women in active labor and emergency situations. If a patient comes in who must be admitted immediately, scheduled inductions may be delayed or rescheduled. A nurse manager will update you if there are any changes to your appointment time.
Adoption and Surrogacy
Many people welcome new babies into their family through adoption or surrogacy. At Winnie Palmer Hospital for Women & Babies, we understand that birth parents, intended and prospective adoptive parents, and their newborns have unique needs. You can count on our doctors, nurses, and staff to support everyone involved in an adoption or surrogacy arrangement with compassion and sensitivity.
Our Patient and Family Counseling department provides support and guidance before the birth, and during the birth mother and baby's hospital stay. If you will be part of an adoption or surrogacy arrangement, call us two months before the baby's scheduled delivery at 321.841.8053.
What to Expect After Delivery
You'll have an hour of skin-to-skin cuddling with your baby immediately after birth if you choose, and if there were no complications with delivery. When you move to your private suite, our team will assess and bathe your baby in our secure nursery on the same floor. During your stay after your baby's birth, you can expect:
- A daily examination by your nurse and doctor
- Education on feeding and caring for your new infant
- Detailed discharge education to help and support you when you go home
We're here to answer any questions and take care of any concerns or requests you may have.
Special Care for Special Babies
The Level III Neonatal Intensive Care Unit (NICU) at Winnie Palmer Hospital offers expert staff and technology to provide the highest level of care for high-risk newborns. More than 28,000 babies have been successfully treated since the unit opened 40 years ago, and our NICU consistently demonstrates the best outcome statistics in Florida for low-birth-weight babies.
Comprehensive Breastfeeding Services
Breastfeeding can be one of the most beneficial things you do for your baby. It also provides special bonding time for you and your baby. During your hospital stay, our nurses and certified lactation consultants provide one-on-one support to help you with breastfeeding techniques. If you have questions after you and your baby go home, you can talk with our Breastfeeding Education Center educators. Call our Breastfeeding Helpline (321.843.2229) to get the answers and support you need.
Safety Is a Top Priority
Because safety and security for you and your baby are a top priority. During your hospital stay, you’ll wear matching identification bands, and your baby will have a security tag. The units are locked, and a button must be pressed to gain entrance. Guests are required to wear visitor badges at all times while inside the hospital.
New babies and birth mothers are usually discharged 24 to 48 hours after delivery. Before you leave, a nurse will go over your discharge instructions. You'll receive information about follow-up care for you and your baby, along with resources for questions you may have or help you may need when you're home. You'll also talk with a clerk from the birth certificate office before you leave the hospital. Be sure to have your infant’s car seat with you at the hospital before you leave.